Gigabyte has released a statement regarding fire hazard of GP-P850/P750GM power supplies. –

GIGABYTE is aware of reports in the media that the quality of the Power Supply models GP-P850GM and GP-P750GM has been called into question.

GIGABYTE takes pride in the design and quality of our products and as such, takes reports of this manner extremely seriously and therefore would like to address the reported potential issues as follows:

  • For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature “Over Power Protection” (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020W~1300W for GP-P850GM, and 900W~1125W for the GP-P750GM.
  • GIGABYTE, appreciates and takes into consideration any feedback and suggestions from our media partners and PC hardware professionals. We were made aware by third parties of concerns regarding potential issues of the GP-P850GM and GP-P750GM tripping at high wattages when tested via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. This level of extended testing could severely reduce the lifespan of the product and components of the GP-P850GM and GP-P750GM.
  • To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
    • GP-P850GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
      Before: 1020W ~ 1300W
      After: 950W ~ 1050W
    • GP-P750GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
      Before: 900W ~ 1125W
      After: 825W ~ 925W
  • GIGABYTE highly values the confidence and trust all our customers have in our product quality and after sale services. GIGABYTE would like to stress the potential issues that were reported, only seemed to occur after very long time periods of extreme load testing via DC Electronic load equipment and would not be typical of any real world usage.
  • GIGABYTE GP-P850GM and GP-P750GM PSU’s included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
    Safety certification from various countries to ensure safe and stable operation of your system.
  • To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
    Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the *GP-P850GM and GP-P750GM return and exchange service. 

Appendix 1 – Serial Number below can apply for Return and Exchange service

Model name:GP-P850GM
S/N From SN20343G031011 to SN20513G022635
Model name:GP-P750GM
S/N From SN20243G001301 to SN20453G025430

(*) Terms and conditions for the GP-P850GM and GP-P750GM return and exchange service may differ by region. To obtain the full terms and conditions for your region please contact the local GIGABYTE Service Center.

Gigabyte hit by ransomware attack by hacker collective RansomEXX – 08/09/2021 08:29 AM
Taiwanese technology company Gigabyte was the target of a ransomware assault, the attack is the work of hacker organization RansomEXX, which has threatened to disclose critical information from the fi…

Gigabyte Releases PLATINUM certified power supply with built-in large LCD – 08/02/2021 07:52 AM
This is an 80 PLUS PLATINUM certified power supply device with a big digital LCD that can show personalized text, pictures, movies, and so on in addition to the power status using the "RGB FUSIO…

GIGABYTE Introduces AMD Radeon RX 6600 XT Series Graphics Cards – 07/30/2021 08:20 AM
Gigabyte announced new AMD Radeon RX 6600 XT graphics cards with AMD RDNA 2 gaming architecture. The Radeon RX 6600 XT GAMING OC PRO 8G, Radeon RX 6600 XT GAMING OC 8G and Radeon RX 6600 XT EAGLE 8G …

Gigabyte teases two custom Radeon RX 6600 XTs – 07/29/2021 05:17 PM
An increasing number of sources indicate that AMD will introduce the Radeon RX 6600XT, the smallest RDNA 2 video card, very soon. Gigabyte changed that today by releasing official images of its custom…

Gigabyte releases its X570S AORUS PRO AX Fanless motherboard – 07/12/2021 08:50 AM
This  is a high-end model belonging to the AORUS series, and is equipped with a 2.5 gigabit LAN with an Intel chip and an Intel Wi-Fi 6 AX200, the S in the suffix is short for silence mobo has a pass…

Click here to post a comment for this news story on the message forum.

Leave a Reply

Your email address will not be published. Required fields are marked *